A2Z Marketing Agency and its affiliates (collectively, “A2Z Marketing,” “us” or “we”) are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding the collection, use disclosure of any personal information or personal data (as such terms are understood under applicable law) we collect from you or you provide to us when you visit our websites listed below or when we communicate with you in connection with our business.
This Privacy Policy applies to the following websites owned or operated by A2Z Marketing:
Information We Collect and How We Use ItInformation You Give Us: We collect information that you provide to us during telemarketing telephone calls or when you otherwise communicate with us, including through the use of our chatbot. This information may include your name, title at work, name and address of the company you work for your work telephone number and email address. You are not obligated to provide us with any personally identifiable information at any time.
Information We Collect About You: Like most companies, we automatically collect the following information each time you visit any of our Sites:
Technical InformationIncluding the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version, language, the date and time you are accessing any of our Sites, the referring website address, if we use cookies, the content of any undeleted cookies that your browser previously accepted from us.
Information About Your Visit:Including the full Uniform Resource Locators (URL), clickstream to, through and from our Sites (including date and time), products and services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks mouse-overs), methods used to browse away from the page any phone number used to call our customer service number.
CookiesA2Z Marketing may, but does not as of the date this Privacy Policy was last updated, use cookies to deliver a better and more personalised service.
Information We Receive from Other SourcesWe work closely with third-party personalization and intent data providers to help us to only call those persons we believe to be highly likely to be interested in the offers that we make using the telephone on behalf of our customers. To the extent permitted by applicable law, we may also receive or collect information about you from other sources, including public sources and add it to the information you have provided to us. In most cases, we will ask you to validate this information if its accuracy is important.
Additional InformationIf you contact us with a complaint or query, we may keep a record of that correspondence to ensure we provide good customer service. We may also ask you to complete surveys about our products and services that we use for research purposes, although you do not have to respond to them. You may also withdraw your consent to having your personal information used for such purposes.
Purpose of Processing Your Personal InformationThe legal basis for us processing your personal information as described above will typically be one of the following:
When we process personal information as part of our telemarketing services for a customer or client’s customer, we collect your personal information with your permission and only for the purpose of delivering telemarketing services to that customer, solely in our role as a processor, sub-processor service provider, as such terms are understood under applicable law. You understand and acknowledge that it is the applicable customer’s privacy policy and the permissions you give us over the telephone that will apply to the processing of your personal information.
What We Provide to Third PartiesWe disclose your personal information, with your permission, to our customers and client’s customers as described in this Privacy Policy.
We may disclose your personal information to third parties in the following situations:Your data will be stored in secure Cloud-based data servers in encrypted form or temporarily in our secure call centres around the world. Personal data, once transferred to another jurisdiction, may be available to government authorities under lawful orders and laws applicable there. To the extent EU data protection laws apply to the transfer of your personal data outside of the European Economic Area, you consent to us transferring your personal data outside the European Economic Area. We will ensure that there is a valid transfer mechanism in place in relation to such transfer. We will use reasonable security measures to protect your personal information against unauthorised access. A2Z Marketing has implemented security measures that contain administrative, technical physical controls designed to safeguard your personal information. For example, we use industry-standard encryption technology to secure sensitive personal information when it is being collected and transmitted over the Internet as well as firewalls, site monitoring intrusion detection software.
MarketingWe may use your contact details to provide you with information about our products and services that may be of interest to you. If you do not want us to use your information in this way, we will give you the opportunity to opt-out of receiving any such marketing communications at the point where you provide us with your contact details and in each subsequent marketing communication that we send to you. Please note that if you opt out of receiving marketing communications, we may still contact you about service-related issues, such as where we make any changes to this policy.
Data Services and Email DeploymentWe provide customer lists and other information to select third-party companies who provide specialised services, such as email message deployment, email verification, email marketing, merge-purge (identifying and removing duplicate addresses) of lists, postal mailing, subscription fulfilment, customer service and telemarketing, research, statistical analysis other data processing. These companies work on our behalf and do not own or take over ownership of the lists or other data sent to them. We strive to protect personal information disclosed to these companies by contractual agreements requiring that they adhere to confidentiality and security procedures and protections that are, at a minimum, equivalent to those employed by A2Z Marketing itself. In order to comply with the Federal CAN-SPAM Act of 2003, we also may provide lists of customers who have opted out of email promotion for A2Z Marketing products to other companies, so they can be suppressed from mailings those companies send on A2Z Marketing’s behalf. In addition, if you unsubscribe from a mailing we send to our own list on behalf of a third party, your removal instruction may also be supplied to the third party and added to their own suppression file.
In order to comply with CASL, the Canadian Anti-Spam Law of 2014, A2Z Marketing never uses email, text, social media Commercial Electronic Messages with contacts in Canada. We will make telephone contacts in Canada and if specifically authorised by the Canadian contact complete the transaction with email-based delivery.
If you are an A2Z Marketing customer, you can also expect to receive relevant email and postal offers for other A2Z Marketing publications, events, Sites services.
SecurityA2Z Marketing has implemented reasonable technical and organisational security measures to help protect against unauthorised access to or unauthorised alteration, disclosure destruction of personal information. Unfortunately, no data transmission over the Internet can be guaranteed to be entirely secure A2Z Marketing assumes no liability for any damage suffered by you caused by the interception, alteration and misuse of information during transmission.
ChildrenA2Z Marketing is for professionals and usage by children is not permitted without the express permission of your parent or guardian. The safety of children is very important to us. If we know one of our users is under the age of 16, we will only use their personal information to respond directly to notify their parents or guardian to seek parental consent.
Changes to the A2Z Marketing Privacy PolicyThis Privacy Policy may change from time to time. We will post any changes to it on this page (we may also email you about any material changes to the Privacy Policy). Your continued use of any of our Sites following such posts or notices will signal your acceptance of such changes. The date this Privacy Policy was last updated appears at the bottom.
Your Rights and Access to Information EU, UK Swiss ResidentsIf you are a European Union, UK Swiss resident, applicable data protection laws (which may include the EU’s General Data Protection Regulation or “GDPR”) may provide you with certain rights with regards to our processing of your personal information. To the extent established under applicable law, if you are a Canadian, European Union, UK Swiss resident you may have the right:
You may exercise any of the above rights by contacting us through any of the methods listed at the end of this Privacy Policy. If you contact us to exercise any of the foregoing rights, we may ask you for additional information to verify your identity. Some of these rights may be subject to certain restrictions or limitations under applicable law. Additionally, we reserve the right to limit or deny your request if you have failed to provide sufficient information to verify your identity or to satisfy our legal and business requirements. Please note that if you make unfounded, repetitive excessive requests (as determined in our reasonable discretion) to access your personal information, you may be charged a fee subject to a maximum set by applicable law.
Note that we will only be able to directly process the above requests in situations where we are the “data controller” under the GDPR, which refers to the entity that controls the relevant personal information and its processing. This includes some situations where you provided the relevant information directly to us. However, in many cases we are instead the “data processor” or “sub-processor” under the GDPR are processing personal information on behalf of our customer or our client’s customer, who provided the information to us or on whose behalf we are collecting your personal information our customer or client’s customer acts as the “data controller” under the GDPR. In those situations where we are acting as the data processor or sub-processor, we will refer your request to the applicable data controller instead.
California Privacy RightsCalifornia law (including the California Consumer Privacy Act or “CCPA”) entitles California residents to certain additional protections regarding personal information. For purposes of this section alone, “personal information” means any information that identifies, relates to, describes, is capable of being associated with could reasonably be linked, directly or indirectly, with a particular California resident or household. Please be aware, however, that under the CCPA personal information does not include:
We will not discriminate against you if you choose to exercise any of these rights. To make any of the above requests, please contact us as set forth at the end of this Article. We will need to verify your identity before processing your request. In order to verify your identity, we will generally require the matching of sufficient information you provide us to the information we maintain about you in our systems. Although we try to limit the personal information collected in connection with a request to exercise the right to know and/or the right to deletion, certain requests may require us to obtain additional personal information from you. In certain circumstances, we may decline a request to exercise the right to know and/or right to deletion, particularly where we are unable to verify your identity. In certain instances, we may be permitted by law to decline some or all of your requests.
Note that we will only be able to directly process the above requests in situations where we are the “business” under the CCPA, which refers to the entity that determines the purpose and means of information processing. This includes some situations where you provided the relevant information directly to us. However, in many cases we are instead a “service provider” under the CCPA are processing personal information on behalf of our customer or our client’s customer, who provided the information to us or on whose behalf we are collecting your personal information our customer or our client’s customer acts as the “business” under the CCPA. In those situations where we are acting as a service provider, we will refer your request to the applicable business instead.
We will handle any request to exercise your rights in accordance with applicable law. If you wish to exercise any of the rights described above, please email us at with the subject line “Privacy Rights Request”.
Questions?If you have any questions on our Privacy Policy, you can contact us at bhushan@a2zma.com.